General Conditions of Sale
Warning: valuable and fragile products. Any package delivered without a signature will not be subject to compensation whether it is declared not received or found damaged upon opening. We invite you, upon receipt of your order, to check the contents of the package in the presence of the delivery person before signing the delivery note. Do not accept the goods if they are broken. Take photos of the damaged products and send them to us. Always ask for a delivery against signature for express deliveries . In the event of a dispute, contact us (contact@selkeys.fr).
Article 1. Purpose
These general terms and conditions of sale (hereinafter referred to as the GTC) govern all relations between SELKEYS FRANCE and any person wishing to make an online purchase of one or more products offered for sale by SELKEYS FRANCE on the Site selkeys.fr (hereinafter referred to as the Site). It is specified that these GTC apply to the exclusion of all other conditions and, in particular, the general terms and conditions of sale in force for sales made in stores, boutiques, pharmacies and/or parapharmacies offering SELKEYS FRANCE products.
Article 2. Scope of application
The General Terms and Conditions exclusively govern online sales contracts for SELKEYS FRANCE products (hereinafter professional seller) to buyers with the status of consumers (hereinafter Consumer), and together with the online order constitute the contractual documents binding on the parties, to the exclusion of all other documents, prospectuses, catalogues or photographs of the products which have only an indicative value.
The General Terms and Conditions are exclusively applicable to products delivered to consumers established in France and/or in a member country of the European Union. The General Terms and Conditions are written, as are all contractual information mentioned on the Site, in French.
Article 3. Availability of the T&Cs and enforceability
SELKEYS FRANCE reserves the right to modify these terms at any time by publishing a new version on its Website. The applicable T&Cs are those in effect on the date of payment (or the first payment in the case of payments in installments) of the order.
The General Terms and Conditions are made directly available to consumers on the Seller's Website. The General Terms and Conditions are binding on the consumer who acknowledges, by checking a box provided for this purpose , having read and accepted them before placing an order.
By accepting, the consumer acknowledges that he has received the necessary advice and information to ensure that the offer meets his needs. The Consumer declares that he is able to legally contract under French law or that he is validly represented by the natural or legal person for whom he is committing. Unless proven otherwise, the information recorded by the professional seller constitutes proof of all transactions. Thus, the validation of the order by the consumer's confirmation constitutes adherence by the buyer to the General Terms and Conditions in force on the day of the order, the conservation and reproduction of which are ensured by the professional seller in accordance with Article 1127-2 of the Civil Code (former C. civ., art. 1369-4).
The invalidity of a contractual clause does not entail the invalidity of the General Terms and Conditions. The temporary or permanent non-application of one or more clauses of the General Terms and Conditions by the professional seller cannot be considered a waiver on its part of the other clauses of the General Terms and Conditions which continue to produce their effects.
This contract and the General Terms and Conditions governing it are subject to French law.
Article 4. Products and availability
The Product offers made by SELKEYS FRANCE on the Site remain in force as long as the Products are present on the Site, and within the limit of available stocks.
Products that are temporarily unavailable are indicated as such on the Site ( mention "Unavailable" ), the Consumer can communicate his email in order to be informed of the return to stock of the Product. However, despite the care that the professional seller takes in the management of his stocks and the means that he has implemented for this purpose, errors may exceptionally be mentioned on the state of his stocks. In this case, the professional seller will inform the Consumer, by email, of the unavailability of the Product(s) concerned as soon as possible . SELKEYS FRANCE will then do what is necessary to reimburse the price of the unavailable Product(s). The bank account corresponding to the details of the bank card given at the time of the order will then be re-credited with the overpayment, within thirty (30) days from the notification sent to the Consumer.
Apart from the refund of the price of the unavailable product, the seller is not required to pay any cancellation compensation, unless the non-performance of the contract is personally attributable to him. The seller may also offer a voucher for the amount of the order that can be used for any future order, with the buyer's agreement.
The products offered for sale presented in the catalog published on the Site are each the subject of a description mentioning their essential characteristics within the meaning of Article L. 111-1 of the Consumer Code. The photographs illustrating the products do not constitute a contractual document.
The professional seller provides consumers with the elements necessary for the proper use of the products. SELKEYS FRANCE cannot be held responsible for damage caused by improper use (misuse) of the products sold on its Site or by failure to comply with the precautions for use .
The Site offers for sale products for skin care (cosmetics). These products are intended for individuals only. The Consumer is responsible for any use that may be made of the Products purchased on the Site. The Products are intended for personal use by the Consumer, without any direct connection with the Consumer's professional activity. Thus, the products sold on the Site may not be resold without the written consent of SELKEYS FRANCE. The products sold on the Site may not be repackaged and resold without the written consent of SELKEYS FRANCE.
The products comply with the requirements in force relating to the safety and health of people, the fairness of commercial transactions and consumer protection at the time they are placed on the market. The products comply with the requirements of French law in force at the time they are placed on the market. The products comply with European Regulation (EC) No. 1223/2009 on cosmetics.
Article 5. Prices
The sales prices in accordance with Article L. 112-1 of the Consumer Code are indicated, for each of the products appearing in the electronic catalogue, in euros including all taxes, excluding delivery and transport costs mentioned before validation of the order and invoiced in addition .
Additional transport, delivery or postage costs (to which must be added any other costs incurred by the professional seller), which the Consumer may have been aware of before ordering, are set out in the order summary.
The total amount owed by the consumer is indicated on the order confirmation page.
The sale price of the product is the one in effect on the day of the order. The professional seller reserves the right to modify its prices at any time, while guaranteeing the consumer the application of the price in effect on the day of the order.
In the event of a price promotion, the professional seller undertakes to apply the promotional price to any order placed during the period of advertising for the promotion.
The price of each order, including delivery costs, is payable in cash when the order is placed. Failing this, no delivery will be made and the sale is deemed to have been cancelled at the initiative of the Consumer.
Article 6. Offer and contract
The online sales offers presented on the Site are reserved for consumers residing in France and/or in a member country of the European Union and for deliveries in these same areas. The online sales offers presented on the Site are valid, in the absence of any indication of a specific duration, as long as the products appear in the electronic catalogue and within the limit of available stocks.
Acceptance of the offer by the consumer is validated, in accordance with the double-click process, by confirmation of the order.
Promotional offers are only valid for the period of validity of the offer concerned, indicated on the Site.
The sales contract is formed at the time the consumer sends confirmation of his order. The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium in order to constitute a faithful and durable copy in accordance with article 1360 of the civil code (former C. civ., art. 1348). These communications, purchase orders and invoices may be produced as proof of the contract.
Article 7. Order
To place an order, the Consumer may first register on the Site by creating an account. In the event of registration, the Consumer's email address serves as an identifier (login). However, the Consumer chooses his password. It is up to the Consumer to regularly change his password, on the "My account" page. It is strongly recommended not to choose a password that is a common word, but to alternate numbers and letters. The Consumer receives an email confirming his registration. The Consumer is solely responsible for his password and the use he makes of it. He expressly undertakes to keep it with him and not to communicate it to anyone under any circumstances.
If the Consumer does not have an account, he can place his order as a guest by providing his email address.
To place an order, the Consumer, after having filled his virtual basket by indicating the selected products and the desired quantities, then clicks on the "Order" button and provides the information relating to delivery and the method of payment. Before clicking on the "Confirm order" button, the Consumer has the possibility to check the details of his order and its total price and to return to the previous pages to correct any errors or possibly modify his order. Confirmation of the order entails acceptance of the General Terms and Conditions and forms the contract. An email acknowledging receipt of the order and its payment is sent by the seller as soon as possible.
Any modification of the order by the Consumer after confirmation of his order is subject to acceptance by the professional seller. The professional seller reserves the right to make modifications to the ordered product that are linked to technical developments under the conditions provided for in Article R. 212-4 of the Consumer Code.
In accordance with Article L121-11 of the Consumer Code, the professional seller reserves the right to modify, refuse or cancel all or part of an order or several cumulative orders that are fraudulent or abnormal, in particular when the quantities ordered do not correspond to the ordinary needs of a consumer. The professional seller will inform the Consumer concerned as soon as possible. These modifications or cancellations may not give rise to any compensation or damages of any kind whatsoever. The professional seller may also refuse or delay the processing of an order if he suspects any fraud, such as identity theft or theft of means of payment.
The professional seller cannot be held responsible for non-delivery of an order if an error in the delivery address was entered by the consumer when ordering. It is the consumer's responsibility to update the information on the "Account" page concerning him and to verify its accuracy when placing each order. If the Consumer orders as a guest, he will have to enter his billing information, his delivery information, his delivery method as well as his payment information. Before proceeding to payment, he will be invited to verify his order.
No modification or deletion of information can be taken into account for any order definitively validated and in the process of being processed.
Article 8. Payment
Payment for purchases made on the Site is made exclusively in euros (€).
Payment by check is not accepted. Consequently, the Consumer must have either a PayPal account or a bank card accepted by the banking institution responsible for making online payments (Carte Bleue, Visa, Mastercard), the validity of which will be verified and confirmed by the banking institution's electronic payment server.
When entering bank card details, the Consumer will enter their card number and expiry date, as well as, where applicable, the control number. The control number corresponds to the last three digits on the back of the Consumer's bank card. It is specified that the bank card details are subject to encryption security via the so-called "3D Secure" system in order to protect all data relating to payment methods as effectively as possible, and that the Consumer's bank card data will not be stored on the professional seller's computer system, but on that of the banking institution responsible for making online payments. At no time will the consumer's bank details pass through the SELKEYS FRANCE computer system.
It is specified that any online payment on the Site implies an immediate debit. An order confirmation email is sent to the Consumer.
Article 9. Return and right of withdrawal
In accordance with the provisions of Article L. 221-18 of the Consumer Code, the Consumer has a period of fourteen (14) clear days, from receipt of the Product(s) delivered, to exercise his right of withdrawal without having to justify his decision or pay a penalty. When the period of fourteen (14) clear days expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
This right of withdrawal from receipt of the order allows the Consumer to return any item that does not suit him and request an exchange or refund (either by re-crediting the Consumer's bank card or Paypal account, or by bank transfer depending on the method of payment for the order) with the exception of return costs which remain his responsibility.
The right of withdrawal can be exercised with our Consumer Service directly from our Website in the "Contact us" section or by email at contact@selkeys.fr .
To exercise the right of withdrawal, the Consumer must notify his decision to withdraw by means of an unambiguous declaration, expressing his wish to withdraw, indicating in particular his identity, his delivery and billing address (if these are different), the order number, the date of receipt of the order.
The professional seller will immediately send an acknowledgement of receipt of the withdrawal by email and a return slip .
Returns must be made in their original and complete condition, allowing them to be re-sold as new. Any product opened or damaged by the consumer will not be taken back, in accordance with the provisions of Article L. 221-28 paragraph 5°) of the Consumer Code. Thus, the Consumer will not be able to exercise his right of withdrawal and, therefore, return the Products, when said Products delivered have been unsealed by the latter, after delivery, and may therefore not be returned for reasons of hygiene or health protection.
The professional seller may defer the refund until receipt and verification of the products.
The Consumer is committed to the professional seller by the information relating to his billing details. In accordance with Article L. 221-23 of the Consumer Code, the Consumer undertakes to return the Products for which he exercises his right of withdrawal, at his own expense, within fourteen (14) days following notification to the professional seller of his right of withdrawal. To facilitate reimbursement, the Product(s) must be returned, complete in its original packaging and wrapping to the address indicated on the return slip.
Article 10. Contact
In the event of a dispute, you must first contact the company's Consumer Service by email (contact@selkeys.fr) in order to attempt to resolve this dispute informally.
For any questions regarding additional product information, safety information, information on new products and upcoming commercial offers, or termination of your account, please contact our Consumer Service at contact@selkeys.fr . This address centralizes requests of all kinds regarding products, complaints and commercial conditions.
Article 11. Delivery
Delivery means the transfer to the consumer of physical possession of the good.
Under normal conditions, the professional seller will process the order as soon as possible from Monday to Friday, excluding public holidays.
The Products purchased will be sent by the usual postal services, in particular by means of the “Colissimo 48h” service from the delivery of the Products ordered to the Post Office, and in any event no later than three (3) working days from the day following the final validation of the order by the Consumer, excluding peak activity. In the event of high activity, delivery times may be extended.
The times indicated are usual average times and correspond to the processing and delivery times for orders outside peak activity. In the case of items deliverable on different dates given their availability, the delivery time is based on the longest time. However, the professional seller reserves the right to split deliveries. The contribution to the delivery costs will then only be invoiced for a single shipment.
The Consumer is invited to regularly check the tracking of his order on his account and to contact the professional seller for any questions or in the event of a problem relating to the delivery of his order by email at the following address contact@selkeys.fr .
The products are delivered to the address indicated by the consumer on the order.
Beyond this period, if the postal services return the package to the professional seller, the latter reserves the right to charge the Consumer for any return costs.
In accordance with the provisions of Article L. 216-4 of the Consumer Code, the transfer of risks only takes place when the Consumer or a third party designated by him (neighbor, caretaker, etc.), other than the Post Office (responsible for delivery), takes physical possession of the package.
Upon receipt of the package, the Consumer is invited to check the condition and contents of the package, and to sign the receipt, making any comments relating to his order. He may therefore open the package before signing any transport document.
If the Consumer finds that the package is clearly damaged (open package, trace of liquid, etc.), he/she agrees to refuse it and request its return to the attention of SELKEYS FRANCE at the shipping address mentioned on the package.
Noting the poor condition of the package that will be returned to him, the professional seller will reimburse the Consumer as soon as possible. The consumer must also send a complaint to the professional seller to report the problem, with a view to the continuous improvement of its service and the evaluation of its partners and service providers.
Article 12. Written proof and information transmitted
The Consumer expressly acknowledges that entering any identifier and password, or any personal information as part of an order as a guest constitutes proof of his identity and manifests his consent to all operations which will be carried out on the Site following his identification.
The Consumer must ensure that their email address remains valid during the period of their registration on the Site, otherwise they may no longer be able to access it, particularly if they lose their password.
A Consumer's account is strictly personal and cannot therefore be transferred, by any means whatsoever, to a third party, even free of charge.
The Consumer expressly accepts that the automatic recording systems of the professional seller are considered as proof.
SELKEYS FRANCE cannot be held responsible for any damage that the Consumer may suffer due to the use by a third party of his/her identifiers and password. In the event of loss, misappropriation or fraudulent use of all or part of his/her identifiers and password, the Consumer must immediately notify SELKEYS FRANCE. The Consumer remains responsible for any use made of his/her identifiers and password before having informed the professional seller and before the latter has been able, within a reasonable time, to modify them.
In the event that a Consumer distributes or uses his identifier in a manner contrary to its intended purpose, the professional seller reserves the right to terminate the contract and remove access to the “My Account” area as well as the saved files, without notice or compensation.
SELKEYS FRANCE may also take legal action to obtain compensation for any potential damages it may suffer as a result of this dissemination or use.
These provisions are expressly considered to be material between the parties.
Article 13. Privacy Policy
At SELKEYS FRANCE, we are committed to protecting your privacy and respecting the confidentiality of your personal data. This policy explains how we collect, use, share and secure your information.
Data Retention Period: We retain your data only for the period necessary to achieve the purposes for which they were collected.
Policy Changes: We may update this policy to reflect changes in our practice or legal requirements. Changes will be posted on our Site.
Article 14. Operation of the Site
The Site is normally accessible 24 hours a day, 7 days a week except in cases of force majeure or events beyond the control of the professional seller.
Furthermore, the operation of the Site may be temporarily degraded or interrupted, in whole or in part and for all or some Consumers, for reasons, in particular, of maintenance, updating or technical improvement, without notice. As SELKEYS FRANCE does not make any commitment regarding the performance of the Site, SELKEYS FRANCE cannot be held liable.
SELKEYS FRANCE cannot be held responsible for the non-functioning, inability to access or malfunctions of the Site attributable to unsuitable equipment, malfunctions of the services of the Consumer's access provider, or those of the Internet network. The same will apply for any other reasons external to SELKEYS FRANCE.
Furthermore, the Consumer acknowledges that the characteristics and constraints of the Internet network do not allow for the total security, availability and integrity of data transmissions to be guaranteed. Consequently, SELKEYS FRANCE does not guarantee that the Site will operate without interruption or error.
Finally, since the Internet is accessible to everyone, and in particular to people with bad intentions, the Consumer acknowledges that SELKEYS FRANCE cannot guarantee the absolute secrecy of correspondence exchanged by the means made available to it on the Site.
Article 15. Consumer Notice
By posting a review on the Site, the Consumer expressly and free of charge consents to SELKEYS FRANCE distributing and reproducing all or part of his/her review as well as his/her pseudonym, by any means of reproduction and representation and on all media throughout the world, for a period of 10 years.
This authorization includes in particular the possibility for the professional seller to freely and free of charge use all or part of the opinions and pseudonyms of the Consumer, to translate them and reproduce them in particular on all of the SELKEYS FRANCE e-shops, social networks and third-party merchant sites (e.g. marketplaces).
Article 16. Intellectual property
SELKEYS FRANCE holds all intellectual property rights and/or exploitation rights, in particular copyright, database rights and trademark rights, relating to the Site, its content and all elements constituting it.
The Site, as well as the software, database structures, texts, information, analyses, images, photographs, graphics, logos, sounds, brands or any other data contained on the Site remain the exclusive property of SELKEYS FRANCE or, where applicable, of their respective owners with whom SELKEYS FRANCE has concluded user agreements.
They may not be reproduced, used or represented under any circumstances without the express written permission of SELKEYS FRANCE, under penalty of legal action.
SELKEYS FRANCE grants the Consumer a non-exclusive, personal and non-transferable right to use the Site as well as the original intellectual works and data it contains.
Any other use of the Site, particularly commercial use, by the Consumer is prohibited without the express written authorization of SELKEYS FRANCE.
The Consumer is prohibited, in particular, but not limited to, reproducing and/or representing for any use other than private, downloading, selling, distributing, issuing, translating, adapting, exploiting, distributing, broadcasting and communicating in whole or in part in any form whatsoever, for commercial purposes or not, any original intellectual work or data contained on the Site.
In addition, the domain name of the Site “selkeys.fr” belongs to SELKEYS FRANCE.
Article 17. Hypertext links
Any hyperlink to the Site, regardless of the type of link, must be subject to prior authorization from SELKEYS FRANCE, on electronic media. The Site may include hyperlinks to other websites or internet resources external to the Site. On the day they were created, SELKEYS FRANCE ensured, as far as possible, that these websites and other internet resources did not contain content that contravened French law.
However, to the extent that SELKEYS FRANCE cannot permanently monitor these external sites and resources, it cannot ensure that these sites and resources remain permanently compliant with legal requirements.
Consequently, SELKEYS FRANCE cannot be held responsible for the provision of these external sites and resources except to the extent that the Internet page or resource to which a hyperlink was created contained content that contravened French law at the time of its creation.
SELKEYS FRANCE cannot therefore bear any responsibility for the content, advertisements, products and services available on or from these sites or external resources offered after the creation of the hyperlink on its Site. By express agreement, it is up to the Consumer to provide proof of the fact that said hyperlink was created after the dissemination of these contents, advertisements, products or services.
Apart from this case, the Consumer therefore acknowledges that SELKEYS FRANCE cannot be held responsible for any damage or loss, proven or alleged, resulting from or in relation to the use or having become aware of the content, advertisements, products or services available on these sites or external resources.
If, in the context of a search conducted on the Site, the result of this search leads a Consumer to point to sites, pages or forums whose title and/or content constitutes an infringement of French law, taking into account in particular the fact that SELKEYS FRANCE cannot control the content of these sites and external sources, he must interrupt his consultation of the site concerned, unless he incurs the sanctions provided for by French law or responds to legal action initiated against him.
Finally, if, despite the efforts of SELKEYS FRANCE, one of the hypertext links on the Site pointed to a site or an internet resource whose content was or appeared to be non-compliant with the requirements of French law to a Consumer, the latter undertakes to immediately contact the professional seller at the address contact@selkeys.fr in order to communicate the address of the pages of the site in question.
SELKEYS FRANCE then undertakes to study the said site and to inform the Consumer of the follow-up it intends to give, within a reasonable time. The Consumer undertakes not to initiate legal proceedings against SELKEYS FRANCE before having received a response from it within a reasonable time. The Consumer also undertakes to initiate legal proceedings against SELKEYS FRANCE only in the event of its refusal to remove the said link.
Article 18. Force majeure
SELKEYS FRANCE will not be held responsible for any default, delay or non-performance of its obligations under the GTC, when this default, delay or non-performance is linked to a case of force majeure.
The following are expressly considered to be force majeure or unforeseeable circumstances, in addition to those usually accepted by French case law: total or partial strikes, internal or external to SELKEYS FRANCE, lockouts, bad weather, blockages of means of transport or supply for any reason whatsoever, governmental or legal restrictions, any epidemic accompanied by public health measures, legal or regulatory changes to forms of marketing, computer breakdowns, telecommunications blockages, failure or malfunction of internet transmission networks and any other case beyond the control of the parties, preventing the normal execution of the GTC.
Furthermore, the Consumer declares that he is aware of the complexity of global telecommunications networks, the unequal capacities of the different subnetworks, and the influx of users at certain times in certain places on the Internet. Since current Internet transmission protocols do not allow for the certain and continuous assurance of the correct reception of messages and the integrity of the documents transmitted, SELKEYS FRANCE cannot be held liable in the event of poor transmission due to a failure or malfunction of these transmission networks.
Article 19. Termination of subscriptions (newsletters)
At SELKEYS FRANCE, we understand that you may wish to cancel a service or subscription that we may offer. This policy describes the conditions and procedures for making a cancellation.
Cancellation Policy: contact@selkeys.fr. Provide the necessary information to identify your contract or service. We will send you a cancellation confirmation once the request has been processed.
Modification or Suspension: We reserve the right to modify or suspend our services or subscriptions at any time. In the event of a modification, we will notify you at least 15 days in advance. You will be able to choose to cancel without additional costs before the changes come into effect.
For any questions regarding the termination of your subscription or contract, please contact our Consumer Service at contact@selkeys.fr .
Version of the General Terms and Conditions: November 11, 2024